Privacy Policy

1. Who we are

This policy covers the House 2 Home family of businesses which are incorporated under House 2 Home Removals Limited – company registration number 5688722. This includes House 2 Home Self-Storage Centre. The Information Commissioners Office (ICO) registration number is ZA146269. This policy explains how we collect, store, use and otherwise process your data. We ask you to read this privacy policy carefully.

2. How we collect your data

We collect data in a number of ways, including by phone, post, social media, CCTV, via the websites (www.h2hremovals.co.uk, www.h2hselfstorage.co.uk), employee records.

3. What data we collect

The type of information that we collect will depend on the purpose that you contact us. These are most likely to include:

  • Name
  • Email
  • Residential address or office address
  • Mobile and home phone number
  • Approved identification
  • Residential information for removals
  • Personal items information for storage
  • Images & recordings from CCTV
  • Interests & Likes from social media including Facebook & Twitter
  • Payment information
  • Information on the pages that you have visited on our websites, demographics and interests (please see our Cookies Policy for more information)
  • For staff members or prospective employees; contact information, approved identification, education and qualifications, previous employment history, health information, gender, referee contact details.

4. Who we collect data from

  • Employees, contractors, temporary and casual workers
  • Customers
  • Suppliers
  • Individuals who send enquiries/information to us
  • Visitors to our premises
  • Images captured from our CCTV
  • For those applying for employment
    • Recruitment agencies
    • Nominated referees
    • Disclosure and Baring Service
    • Current or previous employers

5. How we use your data

  • To process and complete your quotation and contract
  • To raise invoices and collect payments
  • To notify you about changes to our goods and services
  • To maintain and administer our records
  • To improve/personalise our service offerings to you
  • To evaluate how our goods and services meet your needs, and to have a better understanding of how and where we can make improvements through customer and team feedback
  • To send you offers we think may be of interest to you
  • To prevent, detect and investigate crime such as fraud, theft, criminal damage etc.
  • To make sure that your visit to our website provides you with the most suitable content (please refer to the Cookies Policy)
  • To assess your eligibility for work
  • To use what we know about you to understand you better and provide you with information that we think will be of interest to you

6. Our legal basis for using your data

We only use your data when we have a legal basis for doing so. The legal basis for using your data will depend on what we need to do but includes:

  • Contract: for us to provide the goods and services that we have agreed to provide to you
  • Legal obligation: for us to comply with the law, this includes examples such as HMRC, Health & Safety Executive
  • Vital Interests: for us to protect someone’s life – employees, visitors or customers on site
  • Legitimate Interest: where necessary for our interests or the interest of a third party, but only after carefully considering any effect this may have on you, and in particular your rights and freedoms
  • Consent: where you have given us your clear consent to use your data for a specific purpose. You have the right to withdraw your consent at any point by contacting our office.

7. Who we share your data with

We do not sell, rent, trade or otherwise disclose your data, except as described in this Policy. We do work with trusted third-party suppliers and agencies so they can process data on our behalf, but only where they meet our strict standards. We only share the minimal information that allows them to provide services to us or to facilitate providing services to you.

The types of third parties include:

  • Law enforcement and Government agencies
  • Our trusted advisers, such as insurance providers, legal, debt recovery and investigators, accountancy and auditors
  • Customer feedback agencies
  • Overseas Removal suppliers
  • Email & network service provider

8. Where we store your data

We transfer data within our business and with our suppliers and service providers. Where these providers are based outside the European Economic Area we use appropriate safeguards as set out in the law to protect your data.

9. How long we keep your data

We retain a record of your data to provide you with a high quality of service across our business. We will only retain your data in accordance with the law and we will only retain it for as long as necessary. How long we will need to keep your personal data will depend on the purpose it was collected for and our basis in law for keeping it.

There are a number of reasons why we might need to keep your data, they include:

  • Financial reporting – to report financial information to HMRC
  • Records of payments – for us to reconcile our records with your payments
  • Insurance – for any claims

Your data will be disposed of securely once it is no longer needed.

10. Your rights regarding your data

The General Data Protection Regulation gives you a number of rights in relation to your data. These are set out briefly below:

Right to be informed – This means you have the right to be informed about the way we collect and use your data.

Right of Access – Also called a Subject Access Request – this means you have a right to request a copy of the data we hold about you.

Right of Rectification – This means that you can request we correct your personal data if it is inaccurate.

Right to Data Portability – This means you can request a secure transfer of your data to another business.

Right to Object – This means you have a right to object to direct marketing, including profiling.

Rights Related to Automated Decision Making and Profiling – This means that where a decision is being made about you using an automated process, you can request an explanation as to why that process is used and to request human intervention if you believe a human would come to a different conclusion.

Right to withdraw consent – This means that you have the right to withdraw consent to us using your data.

Right to complain to the Regulator – Details on how you can do this are included further down the page.

11. Obtaining a copy of your data

If you wish to see the data that we hold for you then please send your request to us at info@h2hremovals.co.uk or info@h2hselfstorage.co.uk.

12. Sharing your thoughts online

When you use our website or trusted providers, you may be able to share information through social media networks such as Facebook and Twitter for example through ‘likes’ or reviews. When doing this your data may be visible to providers of social network services, their users as well as the House 2 Home Removals businesses. We recommend that you consider the privacy settings on your social media accounts so you are clear how your information may be used and shared.

13. Security of your data

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Here are some of the measures we take to protect your data:

  • Information technology protection for example through firewalls and encryption.
  • Limit who is able to get into our buildings and where people are allowed to go, for example through use of CCTV and alarm systems.
  • We never ask for your password.
  • We never as you to enter your account details into an email or an email link. We ask is you receive any requests of this nature to contact us at our registered office.

14. Payments

Payments via our online shop can be made using the following types of Credit and Debit cards using Paypal:

  • Mastercard/Eurocard
  • Maestro
  • Visa/Delta/Electron
  • American Express

Payments made via our office are processed via WorldPay, we accept:

  • Mastercard
  • Maestro
  • Visa/Delta/Electron
  • American Express

A 2.5% surcharge applies for all business registered credit cards.

You can also make payments by bank transfer directly to our business account.

15. Making contact with us

If there is anything that you cannot find the answer to in our Policy then we are more than happy to help you.

If you wish to make a request relating to any of the above rights please contact info@h2hremovals.co.uk or info@h2hselfstorage.co.uk.

16. BAR Alternative Resolution (ADR) Scheme

We adhere to the British Association of Removers Alternative Dispute Resolution Scheme which is independently operated by;

The Furniture Ombudsman
3-4 Viewpoint Office Village
Babbage Road
Stevenage
Hertfordshire
SG1 2EQ
T: 0333 241 3209

For more info please visit The Furniture Ombudsman website using the button below.

Visit The Furniture Ombudsman Website

17. Your right to complain to the Regulator

You have the right to make a complaint to the regulator if you believe that we are not using your data in accordance with the law.

The supervisory authority for the United Kingdom is ‘The Information Commissioner’s Office (ICO)’

By phone:
0303 123 1113

By post:
The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Or visit the The Information Commissioner’s Office website using the button below.

Visit The Information Commissioner’s Office Website

18. Policy change

This Privacy Policy was updated on 21st May 2018.